Hyperoptic 500Mb Ultrafast Broadband

Hyperoptic 500Mb Ultrafast suits families and flatshares where large downloads, home working and streaming often overlap. It offers a 527Mbps average download speed and a 523Mbps average upload speed. Many plans in this speed range take several times longer to send the same file, even when they download it just as quickly.

Plan details

Pros and cons

What you can do with Hyperoptic 500Mb speeds

The extra bandwidth over 150Mb is most noticeable when someone starts a large transfer while other people are online. Here are three ways a household could use the connection.

The transfer times use decimal gigabytes and assume the receiving service can keep up. If calls start breaking up when a backup runs, put a limit on the backup in its app to leave bandwidth for the calls.

Hyperhub router and Total Wi-Fi

If you receive the Zyxel EX3301 Hyperhub, it comes with dual-band Wi-Fi 6 and four Gigabit Ethernet LAN ports. A Gigabit port can carry the full speed of the 500Mb package. For a work computer used for large transfers, Ethernet also makes it easier to tell whether slow performance comes from the line or the wireless connection.

A Minihub extends coverage as part of the optional Total Wi-Fi service. It is useful when a bedroom or study gets a weak signal. You can also connect a compatible third-party router with an Ethernet WAN port. Keep the Hyperhub in service if you use Hyperoptic’s digital phone, as the handset connects through its phone port.

Hyperoptic 500Mb with home phone

The 500Mb package is available as broadband only or with a digital home phone. With the standard phone service, calls to UK numbers beginning 01, 02 or 03 are included for the first 60 minutes per call on weekday evenings and at weekends. Frequent daytime callers can add the Anytime UK Landline plan.

Ask to transfer your landline number when you order. Keep the old phone service active until the transfer goes through. Hyperoptic can supply a temporary number if you need to use its phone service in the meantime.

Hyperoptic 500Mb for gaming

Game stores, console storage and other devices sharing the line can extend these times. For multiplayer, ping matters more than how quickly the game installed. London broadband tests reported in 2026 put Hyperoptic at 7ms across the connections sampled. The tests grouped results by provider. Your in-game ping depends on the server you join and the route to it.

If you host a game server that needs incoming IPv4 connections, Hyperoptic’s shared IPv4 setup uses carrier-grade NAT. You’ll need its static IPv4 add-on to forward ports to the server.

Hyperoptic 500Mb for streaming

Four Netflix screens in 4K need a combined 60Mbps at Netflix’s recommended speed. Even with a separate download capped at 300Mbps, that leaves 167Mbps of download bandwidth for other devices. A drop in picture quality on a TV far from the router is a reason to check the Wi-Fi signal to that room.

Hyperoptic has no TV bundle. You can use existing streaming subscriptions or compare broadband and TV deals if you want one package for both.

Availability, installation and switching

Check the full address, including the flat number. Even in areas served by Hyperoptic, individual buildings and flats can have different installation arrangements. A working Hyperoptic socket can allow remote activation. If an engineer needs to install the connection, most appointments take one to three hours. New cabling in rented accommodation can require permission.

When you switch provider at the same address, Hyperoptic can arrange the transfer through One Touch Switch. Its switching offer at selected postcodes helps cover the previous provider’s early termination charge on a new 24-month 500Mb order. The cap depends on the monthly package charge used for the offer.

Send proof of the old provider’s charge by the end of your first 30 days of service. The credit goes towards your Hyperoptic bills and is limited to the amount of the charge.

Is Hyperoptic 500Mb any good?

Choose 500Mb if you send large folders for work, install games regularly or share a connection with people who do both. If everyone mainly watches TV, browses and joins video calls, Hyperoptic’s 150Mb plan will often be enough. For households where several large downloads still queue up, Hyperoptic 1Gb Hyperfast is the next option.

Alternatives to Hyperoptic 500Mb

Hyperoptic 500Mb FAQs

Will I really get 500Mb on a wired connection?

Hyperoptic’s peak-time figures for the package are a 527Mbps average download speed and a 523Mbps average upload speed. Some deal listings show 522Mbps and 508Mbps respectively. Use the estimates and minimum download speed in your order documents, then run a wired speed test on one computer with other transfers paused.

Does Hyperoptic price match other 500Mb deals?

At selected addresses, you can ask before ordering or within your first 30 days of service. The rival deal must be available at your address, meet or beat both average speeds and have a minimum term no longer than Hyperoptic’s. The comparison includes setup fees and excludes voucher values.

Can I keep Hyperoptic 500Mb if I move home?

Hyperoptic transfers the service free of charge within the same building. If you’re moving to a different building, check the new address before agreeing a move. Hyperoptic usually treats that as a new order. If it can’t serve the new address and you leave during a fixed term, an early termination charge can apply.

Can I add Total Wi-Fi after signing up for 500Mb?

Yes. Check My Plan in My Account for the add-on. Hyperoptic can ask you to move to a new package, with a new monthly charge and minimum term, if you add it during a fixed contract.

Can I cancel Hyperoptic 500Mb in the first 30 days?

You can cancel within 30 days of activation without an early termination fee under Hyperoptic’s satisfaction period. You still pay for services used before cancellation, and installation or activation costs can apply.